FAQ
Playa Esperanza Resort
The distance from Palma de Mallorca airport to Playa Esperanza Resort is 59.9 km, 50 minutes by car. The easiest way to get there is by private hotel transfer or by bus.
Yes, the Playa Esperanza Resort has 3 outdoor pools, 1 indoor pool and 1 spa pool, and it is also on the beachfront.
The breakfast served is buffet style and show cooking.
You can check-in at Playa Esperanza Resort from 03:00p.m. and check-out until 11:00a.m.
No refunds will be issued in the event of late arrival, early departure, no show, illnes or death, flight dealy or flight cancellation.
If the room is not available before check-in, you can store your luggage in the luggage room and use all the facilities of the resort.
Please contact us via the the contact form on our website from Monday to Friday
Check-in at 3 p.m. and check-out by 11 a.m. Guests who have booked via the website can also find the information on their voucher. You will find all the important information on our website under the heading "Rules of the Resort".
Yes. If children are traveling with you, the age must be given as a mandatory addition.
Only if you book directly with us or our website vía the contact form from the hotel webiste. For bookings made through a third party provider, please contact them directly.
Can I add a person to my booking or change the number of nights?
Please contact us via the contact form from our website, not by phone.
An email is required to book online, if you don't have one you can use the email from a family member or friend.
Reservation changes must be requested at least 16 days before arrival, exclusively via the contact form from our website (not by phone).
Can I change the type of room I have booked for my reservation?
Reservation changes must be requested at least 16 days before arrival, exclusively via the contact form from our website (not by phone).
Depending on availability, you can inquire about this at reception the day before departure.
Special room request can you send exclusively via the contact form from our website, not by phone. Please have your booking number ready.
This is possible when booking with prepayment, but you need the PIN for payment.
A debit / credit card is required when booking via the website.
On our website we consider children up to 1.99 years as babies and from 2 to 12.99 years as children. Children have an extra charge!
Pets are NOT allowed in the resort.
The following payment methods are accepted: cash, Visa, Mastercard and Maestro. American Express payments are not accepted. ID must be presented for bank card payments.
No, payment with American Express is not possible.
It is a local tax for tourist facilities such as hotels. This tax is due upon arrival at the hotel and applies to guests aged 16 and over. The price varies depending on the time of year and the category of the hotel, but is usually between 3 and 4 euros per person per day. This tax must be paid by anyone staying at the hotel. Please see this link for more information.
The tourist tax for 4 star hotels is a maximum of € 3.30 per person per day from May to October. In the other months this is cheaper.
With the tariff "payment on arrival" you can cancel free of charge up to 15 days before arrival, then 100% will be charged. Cancellation is not allowed with the non-refundable rate.
Your room is guaranteed until 8 a.m. the next day. If you have arrive later please contact us.
We have a strict policy on non-refundable prepayment fees that don't allow for changes or cancellations.
The cancellation conditions may vary depending on the starting price. You can find the cancellation policy for your reservation in your reservation confirmation. You can also cancel your reservation through "My Reservations" on the homepage of the website. If you've booked a non-refundable rate or special package that doesn't accept cancellations, your cancellation fee will be the full amount of the reservation.
If you made the reservation through a tour operator, please contact them. Guests who have booked directly through us or the website are welcome to contact us by email via the contact form.
We offer a special discount to customers who have registered with Esperanza Rewards through the resort's website.
Getting to the resort is very easy. You can rent a car at the airport and follow the directions here. We also offer private transfers at the resort. If you would like to book a private transfer, please send us an e-mail using our contact form on the Internet with your e-mail address, telephone number, flight number + company, departure airport and reservation number.
Please contact us in writing using our contact form. Here you can make a non-binding inquiry. This is a private transfer with no personal limit.
Yes, there is free wifi in every room.
No, there are not a pillow menu card.
Yes, there is a safe in every room.
Yes, in every room.
No, not in any room.
If you book a room with a baby, a free cot is available. If you need an additional cot, please contact us Monday to Friday from 9 a.m. to 5 p.m. send us an email using our contact form on the website. Booking number requered.
Only in the apartments is there a microwave in the room. Otherwise, a communal microwave is available to guests in the restaurant and in the luggage room.
Some rooms have a fridge in the room: Junior Suite - Hotel, Apartments, Suite Premium and Suite Royal have a refrigerator. The storage of medication is also permitted in the minibar, which is located in all other rooms.
Please contact us in writing for a group offer using our contact form on our website. We would be happy to send you a non-binding offer.
You will find a variety of channels in the hotel room.
No, the products have to be paid for.
There are different room sizes in the resort. The smallest with 16sqm and the largest with 50sqm. You can find all the important information on our website in the menu under "Rooms". If you have any questions, please feel free to contact us at any time.
Yes, the Royal Junior Suite and the Junior Suite Superior have a whirlpool on the private terrace. Both categories are located in the suite building.
Yes, some rooms have a terrace. You can find all the important information on our website in the menu under "Rooms". If you have any questions, please feel free to contact us at any time.
The rooms with a frontal sea view have an unforgettable view: Double room frontal sea view - hotel building, Royal Suite - hotel building, Royal Junior Suite - suite building, Apartment frontal sea view - apartment building. For questions, please contact us.
Most rooms have two single beds 90x200m and some have a double bed 150x200. You can find all the important information on our website in the menu under "Rooms". If you have any questions, please feel free to contact us at any time.
We offer a kids' club and a kindergarden service. Both are free and children between the ages of 4 and 12 can participate unaccompanied. Children under 4 years of age are only allowed to participate when accompanied by an adult. You can find more information on our website at https://www.playaesperanzaresort.com in the section "Family and Kids". We do not offer babysitting services.
Smoking is prohibited in any interior of the resort. Smoking is only possible in the outdoor areas with permission and in rooms with a balcony or terrace with the doors closed, as smoke detectors are available in the rooms.
Yes, dress appropriately, entering the dining room with swimsuits or sportswear is not allowed. Gentlemen are requested to wear a shirt or t-shirt with sleeves and closed shoes. Further information can be found on our website under the heading "Resort rules".
No, the facility is exclusively for hotel guests. This is strictly controlled by the resort.
Yes, it is free to use. Access is permitted from 15 years of age.
Yes, it is free to use. Admission from 15 years. Treatments and massages have additional costs.
The gym is open daily from 6:00 a.m. to 10:00 p.m.
The outdoor and indoor pools can be used daily from 8:00 a.m. to 8:00 p.m.
Private transfers can be booked through the hotel. For more information, send us an email using our contact form.
It is possible to reserve a stroller at reception (through an external provider). This cannot be booked prior to arrival but can be booked at the time of check-in. You will receive this on the same day (depending on the time and availability).
It is possible to reserve a wheelchair at reception (via an external provider). This cannot be booked prior to arrival but can be booked at the time of check-in. You will receive this on the same day (depending on the time and availability).
Excursions can be booked at the reception, unfortunately we do not offer such a service on our website. Please contact reception upon arrival for information on available excursions.
No, not at the resort. These are free for all guests. Those available on the public beaches are chargeable and the price and payment are made outside the hotel.
Please contact us using our contact form on our website. We would be happy to provide you with various options.
Yes, we have beach / pool towels for a deposit at the spa reception. Please note that the deposit must be paid.
We have appropriate rooms in the suite and apartment building. These rooms are always on prior request and subject to availability.
Yes, at the reception.
You can rent a car or excursions at the hotel reception, where we will be happy to explain everything to you.
Yes, you can get a bathrobe for a deposit in the spa area. The deposit must be paid in cash.
Please contact us by email using our contact form on our website. A telephone request is not possible.
Yes, you can drop off your luggage at the hotel on the day of departure at no additional cost.
You can find more information on our website under the heading "Gastronomy".
Please inform at check-in time the staff from the reception and also the staff from the restaurant.
We offer different dishes that are vegetarian or vegan. This is specially signposted in the dining room.