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FAQ

Playa Esperanza Resort

 

The distance from Palma de Mallorca airport to Playa Esperanza Resort is 59.9 km, 42 minutes by car. The easiest way to get there is by private hotel transfer or rental car.

Yes, the Playa Esperanza Resort has 3 outdoor pools, 1 indoor pool and 1 spa pool, and it is also on the beachfront.

The breakfast served is buffet style and show cooking.

You can check-in at Playa Esperanza Resort from 03:00p.m. and check-out until 11:00a.m.

Contact reception upon arrival or call us on +34 971 890 568 for more information.

If the room is not available before check-in, you can store your luggage in the luggage room and use all the facilities of the resort

Call us on +34 971 890 568 from Monday to Friday from 9 a.m. to 5 p.m. or contact us using the contact form on our website.

Check-in at 3 p.m. and check-out by 11 a.m. Guests who have booked via the website can also find the information on their voucher. You will find all the important information on our website under the heading "Rules of the Resort".

No, only the main person making the booking needs to provide the details. If children are traveling with you, the age must be given as a mandatory addition.

In some cases this is possible. Please contact us on +34 971 890 568 from Monday to Friday from 9:00 a.m. to 5:00 p.m. or contact us using the contact form on our website. Please have your booking number ready.

In some cases this is possible. Please contact us on +34 971 890 568 from Monday to Friday from 9:00 a.m. to 5:00 p.m. or contact us using the contact form on our website. Please have your booking number ready.

An email is required to book online, if you don't have one you can use the email from a family member or friend. You are also welcome to book by phone on +34 971 890 568 Monday to Friday from 9 a.m. to 5 p.m.

If you have booked directly with us by phone, you must contact us on +34 971 890 568 Monday to Friday from 9 a.m. to 5 p.m. Guests who have booked online via our website can change their booking themselves under "My Reservation" on the hotel website.

If you have booked directly with us by phone, you must contact us on +34 971 890 568 Monday to Friday from 9 a.m. to 5 p.m. Guests who have booked online via our website can change their booking themselves under "My Reservation" on the hotel website. Guests who have booked through a tour operator must contact them directly.

Depending on availability, you can inquire about this at reception the day before departure.

Call us on +34 971 890 568 from Monday to Friday from 9:00 a.m. to 5:00 p.m. or contact us using the contact form on our website. Please have your booking number ready.

This is possible when booking with prepayment, but you need the PIN for payment.

A debit / credit card is required when booking via the website. If you don't have one, please call us on +34 971 890 568 Monday through Friday from 9:00 a.m. to 5:00 p.m. or contact us using the contact form on our website.

On our website we consider children up to 1.99 years as babies and from 2 to 12.99 years as children.

Pets are NOT allowed in the resort.

The following payment methods are accepted: cash, Visa, Mastercard and Maestro. American Express payments are not accepted. ID must be presented for bank card payments.

No, payment with American Express is not possible.

It is a local tax for tourist facilities such as hotels. This tax is due upon arrival at the hotel and applies to guests aged 16 and over. The price varies depending on the time of year and the category of the hotel, but is usually between 3 and 4 euros per person per day. This tax must be paid by anyone staying at the hotel. Please see this link for more information.

The tourist tax for 4 star hotels is a maximum of € 3.30 per person per day from May to October. In the other months this is cheaper.

With the tariff "payment on arrival" you can cancel free of charge up to 15 days before arrival, then 100% will be charged. Cancellation is not allowed with the non-refundable rate.

Your room is guaranteed until 8 a.m. the next day. If you have arrive later please contact us.

We have a strict policy on non-refundable prepayment fees that don't allow for changes or cancellations. In the event of "force majeure", please contact the hotel.

The cancellation conditions may vary depending on the starting price. You can find the cancellation policy for your reservation in your reservation confirmation. If you have reserved directly with us or via the Internet, contact us by email and we will be happy to help you. You can also cancel your reservation through "My Reservations" on the homepage of the website. If you've booked a non-refundable rate or special package that doesn't accept cancellations, your cancellation fee will be the full amount of the reservation.

Once the reservation is canceled, you will receive the refund in the next few days. If you used a credit card, contact your bank for more information.

We have different tariffs on our website. You can only pay the full amount on arrival with the "Payment on arrival at the hotel" tariff. All other tariffs require an advance payment.

If you made the reservation through a tour operator, please contact them. Guests who have booked directly through us or the website are welcome to contact us by phone or email.

We offer a special discount to customers who have registered with Esperanza Club through the resort's website.

Please contact us so we can see if we can improve our price. This does not apply to tour operator offers.

Getting to the resort is very easy. You can rent a car at the airport and follow the directions here. We also offer private transfers at the resort. If you would like to book a private transfer, please send us an e-mail using our contact form on the Internet with your e-mail address, telephone number, flight number + company, departure airport and reservation number.

Please contact us in writing using our contact form. Here you can make a non-binding inquiry. This is a private transfer with no personal limit.

A taxi to / from Palma Airport costs around 85 euros. Please remember that a taxi can only carry a maximum of 4 people and has a limited capacity for luggage.

Yes, there is free wifi in every room.

No, there are not a pillow menu card.

Yes, there is a safe in every room. This costs € 2.00 per day.

Yes, in every room.

No, not in any room.

If you book a room with a baby, a free cot is available. If you need an additional cot, please contact us Monday to Friday from 9 a.m. to 5 p.m. on +34 971 890 568 or send us an email using our contact form on the website. Booking number requered.

Only in the apartments is there a microwave in the room. Otherwise, a communal microwave is available to guests in the restaurant and in the luggage room.

Some rooms have a fridge in the room: Junior Suite - Hotel, Apartments, Suite Premium and Suite Royal have a refrigerator. The storage of medication is also permitted in the minibar, which is located in all other rooms.

Please contact us in writing for a group offer using our contact form on our website. We would be happy to send you a non-binding offer.

You will find a variety of channels in the hotel room.

There are different room sizes in the resort. The smallest with 16sqm and the largest with 50sqm. You can find all the important information on our website in the menu under "Rooms". If you have any questions, please feel free to contact us at any time.

Yes, the Royal Junior Suite and the Junior Suite Superior have a whirlpool on the private terrace. Both categories are located in the suite building.

Yes, some rooms have a terrace. You can find all the important information on our website in the menu under "Rooms". If you have any questions, please feel free to contact us at any time.

The rooms with a frontal sea view have an unforgettable view: Double room frontal sea view - hotel building, Royal Suite - hotel building, Royal Junior Suite - suite building, Apartment frontal sea view - apartment building. For questions, please contact us.

Most rooms have two single beds 90x200m and some have a double bed 150x200. You can find all the important information on our website in the menu under "Rooms". If you have any questions, please feel free to contact us at any time.

We offer a kids' club and a kindergarden service. Both are free and children between the ages of 4 and 12 can participate unaccompanied. Children under 4 years of age are only allowed to participate when accompanied by an adult. You can find more information on our website at https://www.playaesperanzaresort.com in the section "Family and Kids". We do not offer babysitting services.

Smoking is prohibited in any interior of the resort. Smoking is only possible in the outdoor areas with permission and in rooms with a balcony or terrace with the doors closed, as smoke detectors are available in the rooms.

Yes, appropriate clothing is requested in all indoor areas. Dress code at dinner time. Men aged 16 and over must wear long trousers. Further information can be found on our website under the heading "Resort rules".

No, the facility is exclusively for hotel guests. This is strictly controlled by the resort.

Yes, it is free to use. Access is permitted from 13 years of age.

Yes, it is free to use. Admission from 13 years. Treatments and massages have additional costs.

The gym is open daily from 7:00 a.m. to 10:00 p.m.

The outdoor and indoor pools can be used daily from 8:00 a.m. to 8:00 p.m.

Private transfers can be booked through the hotel. For more information, send us an email using our contact form.

It is possible to reserve a stroller at reception (through an external provider). This cannot be booked prior to arrival but can be booked at the time of check-in. You will receive this on the same day (depending on the time and availability).

It is possible to reserve a wheelchair at reception (via an external provider). This cannot be booked prior to arrival but can be booked at the time of check-in. You will receive this on the same day (depending on the time and availability).

Excursions can be booked at the reception, unfortunately we do not offer such a service on our website. Please contact reception upon arrival for information on available excursions.

No, not at the resort. These are free for all guests. Those available on the public beaches are chargeable and the price and payment are made outside the hotel.

The taxi fare is (approximately) € 85 one way. The private transfer through the hotel for 4 people costs € 79 each way.

Please contact us using our contact form on our website. We would be happy to provide you with various options.

Yes, we have beach / pool towels for a deposit at the spa reception. Please note that the deposit must be paid in cash.

We have appropriate rooms in the suite and apartment building. These rooms are always on prior request and subject to availability. We therefore recommend that you contact us before making a reservation from Monday to Friday from 9 a.m. to 5 p.m. on +34 971 890 568 or in writing using our contact form on our website.

Yes, at the reception.

You can rent a car or excursions at the hotel reception, where we will be happy to explain everything to you.

To book a reduced green fee before arrival, please contact us in writing using our contact form on our website. We would be happy to send you an offer.

Yes, you can get a bathrobe for a deposit in the spa area. The deposit must be paid in cash.

Please contact us by email using our contact form on our website. A telephone request is not possible.

Yes, you can drop off your luggage at the hotel on the day of departure at no additional cost.

You can find more information on our website under the heading "Gastronomy".

Please inform at check-in time the staff from the reception and also the staff from the restaurant.

We offer different dishes that are vegetarian or vegan. This is specially signposted in the dining room.

Breakfast is from 8:00 a.m. to 10:30 a.m.