Frequently Asked Questions At Playa Esperanza Resort

In our family resort, we have a kids' club and the minimum age is 4 years old; you can check this on our website https://www.playaesperanzaresort.com in the "Family and Children" section. We do not provide a babysitting service.

Smoking is prohibited in all indoor areas of the resort. Smoking is only permitted in designated outdoor areas and in rooms with a balcony or terrace, provided the doors are kept closed, as there are smoke detectors in the rooms.

Dress appropriately; entry to the dining room in swimwear or sportswear is not permitted. Gentlemen are requested to wear a shirt or a t-shirt with sleeves.

Contact us by email via the contact form.

No, they are exclusively for guests.

Yes.

Yes; treatments and massages have an additional cost.

Yes, through an external provider at the reception (only at check-in).

You can book excursions at the reception, but we do not offer this service on our website. For information on available excursions, please contact the reception upon arrival.

Yes; request at check-in or via the contact form.

From 06:00 to 22:00.

Yes, the services included in the rate are still available.

The hotel's sunbeds are free of charge; items on the public beach are paid separately (not the hotel's responsibility).

Yes, there is a gluten-free menu.

From 08:00 to 20:00 (outdoor and indoor).

Yes, send the available options by form according to the hotel.

Yes, through an external provider at the reception (only at check-in).

Yes, with a cash deposit at the spa reception.

Consult the "Gastronomy" page.

In the Suites and Apartment building, we have adapted rooms available. Adapted rooms are always upon prior request and subject to availability. Therefore, we advise you to contact us through our contact form on the website before making a reservation.

Yes, available at reception.

Yes, at the hotel reception.

Yes, with a cash deposit at the spa reception.

If you book a room with a baby, the room will include a cot at no extra cost. If you need an additional cot, please contact us via our contact form on the website. Not all rooms can accommodate a baby!

Only in those establishments with available apartments. Conversely, there are microwaves in the restaurants available for our guests.

Yes, but not in all rooms. Check your room description.

Yes, if it is a best available rate, you can cancel your reservation up to 15 days before your arrival without cancellation fees through our website or by sending an email via our contact form on the website. In the case of a pay-at-the-hotel rate, you can cancel your reservation up to 15 days before your arrival without cancellation fees.

Yes (for example, "Royal Junior Suite with frontal sea view" and frontal doubles).

Yes, by contacting via web form.

A wide variety of channels.

No; the products are paid for separately.

Yes; see the description for each room.

Various types; see the descriptions for each room.

Yes, the Royal Junior Suites and the Superior Junior Suites have a jacuzzi on a private terrace.

Yes; consult the descriptions.

Only direct/web bookings; third-party bookings are not eligible.

Yes, by requesting it 16 or more days in advance of arrival, only through the contact form.

Pets are not allowed at the resort.

We offer a special discount for customers who have registered through the resort's website with "Esperanza Rewards".

Cash, VISA, Mastercard, and Maestro (no American Express).

In some categories it is possible. Please contact us via our contact form on the website. It cannot be handled by phone.

No, it is necessary to have an email address to make the reservation; if you do not have one, you can use the email of a family member or friend.

Getting to the Resort is very simple. We also offer private transfers at the Resort. If you wish to book a private transfer, please send us an email through our contact form on the website along with your email address, phone number, flight number + airline, departure airport, and booking number.

Yes, you can leave your luggage in the storage area and enjoy the hotel's facilities. Keeping the room for longer may incur an additional cost and is subject to availability.

Only direct/web bookings, 16 or more days in advance via contact form.

This is a local tax for which tourist establishments such as hotels must apply a fee to guests over 16 years of age. This fee varies depending on the time of year and the hotel category, but it usually ranges between 3 and 4 euros per person per day. This fee must be paid by everyone staying at the hotel.

Direct/web bookings only; third-party reservations cannot be modified.

Subject to availability; please check at reception the day before.

In compliance with current regulations, the tourist tax for the Balearic Islands is not included in the price. The amount of the tax for persons over 16 years of age is 3.30 Euros per person per day for 4-star hotels and 2.20 Euros per person per day for 3-star hotels and 2- and 3-key apartments. Stays for children under 16 years of age are exempt from payment. Stays from November 1st to April 30th receive a 50% discount, as do stays at the same tourist establishment starting from the 9th day. This tax may vary by government decision and the legal rate in force at the time of the stay will apply.

Special requests can only be sent through the contact form. These are always subject to availability, so they cannot be guaranteed. We do not accept requests by phone.

Standard rate cancellable up to 15 days before arrival; non-refundable rates do not allow cancellation.

Your room is guaranteed until 08:00 AM the following day. If you are arriving later, please inform us.

Private transfers make your arrival at the airport much more comfortable. The rental transfer driver accesses the baggage claim area and helps you load it into the vehicle. You can book your transfer through our contact form on the website.

Web bookings require credit card payment.

We have a strict policy regarding non-refundable advance payment rates that does not allow any modifications or cancellations.

On our website, a baby is considered up to 1 year old inclusive. The age for children is from 2 years old to 14 years old inclusive. Children from 2 years old have an additional cost.

The cancellation policy may vary depending on the initial rate. You will find the cancellation policy for your reservation in your booking confirmation email. If you made a reservation directly with us or through the website, contact us by email and we will be happy to help you. You can also cancel your reservation using the 'My Reservation' button on the website homepage. If you have booked a non-refundable rate or a special package that does not accept cancellations, your cancellation fee will be the total amount of the reservation.

Once the reservation has been cancelled, you will receive the refund in the coming days. In case you used a credit card, please contact your bank for more information.

The distance from Palma de Mallorca airport to Playa Esperanza Resort is 59.9 km, 42 minutes by car. The easiest way to get there is by taxi or rental car.

You can check in at Playa Esperanza Resort from 15:00 and check out until 11:00.

Yes, you can leave your luggage in the storage room and enjoy the hotel facilities. Early check-in is subject to availability.

Get in touch through our contact form on the website and we will send it to you again.

Check-in from 15:00 and check-out until 11:00. You can also find this information in the services section or on your booking voucher. The information is also available on the resort's website on the "Resort Rules" page.

Yes, it is necessary. If there are children in the booking, it is important to specify their age during the occupancy selection process.

Yes, in all rooms.

No, Playa Esperanza Resort does not have a pillow menu.

Yes, there is one in every room.

Yes, in all of our hotel rooms.

There are none in any room.

We do not accept American Express, only VISA or Mastercard.